Job Description
Join our dynamic team at CityScape Solutions as an Evening Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional support during our peak evening hours (5 PM - 10 PM). This immediate hire opportunity offers flexible scheduling, competitive pay, and the chance to make a real impact in a fast-paced urban environment. No experience necessary – we provide comprehensive training!
Why You'll Love This Role:
• Competitive hourly wages + performance bonuses
• Free downtown parking & transit stipend
• Collaborative team environment with growth opportunities
• Immediate start date – no waiting!
Responsibilities
- Handle high-volume inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Process transactions and update customer records accurately
- Collaborate with day team to ensure seamless service continuity
- Meet/exceed daily performance metrics for response time and resolution
- Identify trends and escalate complex issues to supervisors
- Maintain detailed documentation of all customer interactions
Qualifications
- High school diploma or equivalent (college students welcome!)
- Strong communication skills and professional phone demeanor
- Basic computer proficiency with ability to learn new systems quickly
- Reliable transportation to downtown SF location
- Ability to work independently while collaborating with team
- Flexibility to cover weekend shifts as needed
- Positive attitude and problem-solving mindset
- Must be available to start immediately