Job Description
Join our dynamic team in Detroit with immediate openings for evening part-time Customer Service Specialists! We're seeking energetic individuals to deliver exceptional service while supporting our community-focused initiatives. Enjoy flexible evening shifts, competitive pay, and a supportive environment perfect for students, parents, or professionals seeking supplemental income. No weekends required!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels with empathy and professionalism
- Process transactions, resolve billing issues, and update account information accurately
- Collaborate with cross-functional teams to ensure seamless service delivery
- Maintain detailed documentation of customer interactions and resolutions
- Support community outreach initiatives during evening hours
- Adhere to all company protocols and compliance standards
Qualifications
- High school diploma or equivalent (college students encouraged)
- Minimum 6 months customer service experience preferred
- Strong verbal/written communication skills and active listening abilities
- Proficient in Microsoft Office Suite and CRM software
- Availability for 3-5 evening shifts weekly (4:00 PM - 10:00 PM)
- Reliable transportation to downtown Detroit location
- Ability to multitask in a fast-paced environment