Job Description
Join our vibrant team at Pacific Northwest Retail Hub as an Evening Part-Time Customer Service Specialist! We're seeking energetic individuals to deliver exceptional shopping experiences during our peak evening hours (4 PM - 10 PM). This role is perfect for students, career-changers, or anyone seeking flexible evening hours in Portland's dynamic downtown district. Enjoy competitive pay, inclusive team culture, and opportunities for advancement.
Our ideal candidate thrives in fast-paced environments, values customer satisfaction above all, and brings a positive attitude to every interaction. You'll be the face of our brand during evening operations, ensuring seamless transactions and creating memorable moments for our diverse clientele.
Responsibilities
- Provide exceptional in-person customer service during evening hours (4 PM - 10 PM)
- Process transactions accurately using POS systems while maintaining cash handling protocols
- Assist with inventory management, stocking, and visual merchandising
- Resolve customer inquiries and complaints with professionalism and empathy
- Collaborate with evening staff to maintain store cleanliness and operational standards
- Support opening/closing procedures including security protocols
- Participate in product knowledge training to provide accurate information
Qualifications
- Minimum 6 months customer service or retail experience
- Availability to work 3-4 evening shifts weekly (including weekends)
- Strong communication and interpersonal skills
- Basic proficiency with point-of-sale systems and digital tools
- Ability to stand/walk for extended periods and lift up to 25 lbs
- Positive problem-solving attitude with high attention to detail
- Valid Oregon ID or driver's license
- Background check required