Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during evening and weekend shifts in Houston. This role offers flexible scheduling, competitive pay, and opportunities for growth within a supportive environment. Perfect for students, night owls, or those seeking supplemental income.
Why Work With Us?
- Competitive hourly wages with weekly pay
- Comprehensive training provided
- Positive team culture with advancement opportunities
- Free parking and on-site amenities
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with overnight teams for seamless service continuity
- Meet performance metrics including response time and resolution rates
- Adhere to company protocols and security guidelines
- Participate in weekend rotational shifts as needed
Qualifications
- High school diploma or equivalent (GED)
- 6+ months customer service or call center experience
- Strong communication and problem-solving skills
- Ability to work independently and in a team setting
- Comfortable with technology and multitasking
- Reliable transportation to our Houston facility
- Flexibility to work evenings (6 PM - 2 AM) and weekends
- Basic proficiency in Microsoft Office Suite