Job Description
Join our dynamic team at Tucson Connect Solutions! We're urgently seeking enthusiastic Evening Part-Time Customer Service Specialists to deliver exceptional support to our growing client base. This flexible evening role (5 PM-10 PM) offers competitive pay, a supportive work environment, and opportunities for growth. Perfect for students, parents, or anyone seeking work-life balance. Apply now and become part of Tucson's premier service provider!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Document interactions accurately in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Participate in ongoing training to enhance product knowledge
- Uphold company standards for quality and compliance
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional communication and active listening skills
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown Tucson location
- Availability for all evening shifts (Sun-Thu, 5 PM-10 PM)
- Basic proficiency with CRM software and Microsoft Office