Job Description
Join our dynamic team at Innovate Solutions NC as an Evening Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional client experiences during our peak evening hours (3 PM - 11 PM) and weekend shifts. Enjoy a competitive hourly rate, flexible scheduling, and opportunities for growth in a forward-thinking tech environment. Perfect for students or professionals seeking work-life balance!
What We Offer:
- Competitive hourly pay with weekly direct deposit
- Comprehensive paid training
- Employee discounts on company products
- Collaborative team culture
- Free parking on-site
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening/weekend shifts
- Resolve technical issues and process orders with precision
- Document interactions in CRM systems with attention to detail
- Collaborate with day-shift teams for seamless service continuity
- Identify upsell opportunities to enhance customer satisfaction
- Adhere to company protocols for data security and compliance
Qualifications
- High school diploma or equivalent required
- 1+ years customer service or tech support experience preferred
- Availability for 3-4 evenings per week (3 PM-11 PM) and weekends
- Strong problem-solving and communication skills
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Positive attitude and commitment to excellence