Job Description
Join our dynamic team at CityScape Solutions and become the voice of our brand during our busiest hours! We're seeking enthusiastic Evening Part-Time Customer Service Specialists to deliver exceptional experiences while enjoying a flexible schedule. Perfect for students, parents, or anyone seeking work-life balance, this role offers competitive pay and growth opportunities in Kansas City's thriving service sector.
As a cornerstone of our evening operations, you'll handle customer inquiries, resolve issues with professionalism, and contribute to our 98% customer satisfaction rate. Our modern downtown office features free parking and a collaborative atmosphere where your contributions are valued. With evening shifts starting at 4 PM and flexible scheduling options, you can align this role with your personal commitments while advancing your career in customer experience.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve product/service issues using company protocols and CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with day team to ensure seamless service continuity
- Identify upsell opportunities and promote new offerings
- Participate in weekly training sessions to enhance product knowledge
- Meet/exceed quality and efficiency metrics (25+ calls/shift)
Qualifications
- High school diploma or equivalent; college students encouraged
- 6+ months customer service experience preferred
- Strong verbal communication and problem-solving skills
- Proficient with Microsoft Office and CRM platforms
- Reliable transportation to downtown Kansas City location
- Flexible availability Monday-Friday evenings
- Ability to multitask in fast-paced environments
- Positive attitude with customer-centric mindset