Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and unlock flexible scheduling that fits your lifestyle! At Apex Solutions Group, we pride ourselves on fostering a supportive environment where your skills shine. This role offers competitive compensation, growth opportunities, and the perfect work-life balance for students, parents, or career-changers seeking evening and weekend hours. Be part of a company that values your contributions and invests in your professional development.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve account issues and provide product support using CRM systems
- Process transactions and maintain accurate customer records
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet performance metrics for response time and customer satisfaction
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong verbal/written communication and problem-solving skills
- Proficiency with Microsoft Office and CRM platforms
- Availability for evenings (4 PM - midnight) and weekends
- Ability to multitask in a fast-paced environment
- Positive attitude with a customer-first mindset