Job Description
Transform your evenings into extra income with FlexWork Solutions! We're seeking energetic Evening Part-Time Customer Service Specialists in Long Beach, CA. Perfect for students, parents, or anyone seeking flexible hours, this role offers competitive pay and a dynamic work environment. Join our award-winning team and start earning $18-$24/hour while making a real impact. No weekends required! Apply today and take control of your schedule.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing and account issues while maintaining high customer satisfaction scores
- Process orders and provide product knowledge assistance to drive sales
- Document interactions accurately in our CRM system for seamless team collaboration
- Meet performance metrics for call handling time and first-contact resolution
- Participate in bi-weekly training sessions to enhance service skills
- Uphold company standards for data security and confidentiality
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Minimum 6 months customer service experience preferred
- Excellent verbal communication and active listening skills
- Ability to multitask in a fast-paced digital environment
- Strong problem-solving abilities with attention to detail
- Reliable transportation to our Long Beach facility
- Availability for 20-30 hours/week between 4 PM - 11 PM (Mon-Fri)
- Basic proficiency with Microsoft Office suite and CRM platforms