Job Description
Join KC Connect Solutions, Kansas City's premier customer experience provider, and become an Evening Part-Time Customer Service Specialist! We're seeking dynamic individuals to deliver exceptional support during our peak evening hours (4 PM - 10 PM). Enjoy competitive pay, flexible scheduling, and a vibrant team environment while building valuable career skills. No prior experience required – we provide comprehensive training and growth opportunities. Apply today and start your rewarding part-time career in the heart of Kansas City!
Responsibilities
- Handle incoming customer inquiries via phone and digital channels with empathy and professionalism
- Resolve billing, technical, and service issues using our proprietary CRM system
- Document interactions accurately in customer databases for continuity of service
- Collaborate with day-shift teams to ensure seamless customer handoffs
- Meet/exceed quality metrics for call resolution and customer satisfaction
- Participate in ongoing product knowledge training sessions
Qualifications
- High school diploma or equivalent required
- Strong communication skills with clear articulation
- Basic computer proficiency and typing ability (30+ WPM)
- Ability to multitask in fast-paced environments
- Reliable transportation for on-site shifts in Kansas City
- Previous customer service experience preferred but not mandatory
- Availability to work 4-5 evenings per week (minimum 20 hours)