Job Description
Join FlexCare Solutions as an Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance with our flexible scheduling options! We're seeking dedicated professionals to deliver exceptional customer support during evening hours with weekly paychecks. This role is ideal for students, parents, or anyone seeking a consistent evening schedule with no weekends required. Benefit from a supportive team environment, comprehensive training, and opportunities for advancement while making a real impact in our clients' experiences.
Responsibilities
- Handle inbound customer inquiries via phone, chat, and email during evening shifts
- Resolve product/service issues with empathy and efficiency
- Update and maintain accurate customer records in CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Meet/exceed performance metrics including response time and resolution rates
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in call center or support role
- Exceptional verbal/written communication skills
- Strong problem-solving abilities and conflict resolution expertise
- Proficient with CRM software and Microsoft Office Suite
- Reliable transportation and consistent evening availability
- Ability to multitask in fast-paced environment