Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist in Long Beach! We're urgently hiring motivated individuals with flexible schedules to deliver exceptional support during our peak evening hours. Enjoy a supportive environment with growth opportunities and competitive compensation. Perfect for students, parents, or anyone seeking work-life balance. Apply today to start immediately!
Responsibilities
- Handle high-volume customer inquiries via phone, email, and chat during evening shifts
- Resolve billing issues and process orders with accuracy
- Document interactions in CRM systems and maintain data integrity
- Collaborate with day-team specialists for seamless service continuity
- Meet/exceed customer satisfaction targets (90%+ CSAT)
- Participate in weekly training sessions to enhance product knowledge
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 1+ years customer service experience preferred
- Excellent verbal/written communication skills
- Ability to work independently with minimal supervision
- Basic proficiency with CRM software (Salesforce preferred)
- Flexible availability 5-10 PM weekdays and weekends
- Positive attitude and problem-solving mindset