Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Urban Solutions Inc. in Chicago! We're seeking motivated individuals to deliver exceptional customer experiences during evening and weekend hours. This flexible role offers competitive pay, growth opportunities, and a supportive work environment. Perfect for students, parents, or anyone seeking work-life balance with evening/night shifts.
Our ideal candidates thrive in fast-paced settings, possess strong communication skills, and are passionate about helping others. Enjoy free parking, meal stipends, and quarterly team-building events. Apply today to start your rewarding career journey with us!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening/night shifts
- Resolve billing, technical, and service-related issues with empathy and efficiency
- Process orders, returns, and account modifications accurately
- Maintain detailed customer interaction records in CRM systems
- Collaborate with day-shift teams for seamless service continuity
- Identify upsell opportunities to enhance customer satisfaction
- Adhere strictly to data security and confidentiality protocols
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environments
- Excellent verbal/written communication skills in English
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to multitask and prioritize during peak evening hours
- Strong problem-solving abilities with calm demeanor
- Availability for 20-25 hours/week across evenings/weekends
- Basic computer literacy with 40+ WPM typing speed