Job Description
Join our dynamic team at Fresno Community Services and make a meaningful impact during flexible evening hours! We're seeking passionate individuals to support our community initiatives while maintaining work-life balance. This role offers competitive pay, growth opportunities, and the chance to serve Fresno residents when they need it most. Perfect for students, parents, or anyone seeking supplemental income with a purpose.
Responsibilities
- Provide exceptional customer support via phone, email, and in-person during evening hours (4 PM - 10 PM)
- Assist clients with service inquiries, applications, and resource navigation
- Maintain accurate records using our CRM system during evening shifts
- Collaborate with day-team staff for seamless service continuity
- Support community outreach events on weekends as needed
- Process transactions and handle confidential information securely
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience
- Strong communication skills with multilingual ability a plus
- Reliable transportation for occasional weekend events
- Proficiency with Microsoft Office Suite and CRM platforms
- Ability to multitask in fast-paced evening environments
- Valid California driver's license (if driving required)