Job Description
Are you looking for a dynamic opportunity in the heart of Texas? San Antonio Connect is urgently hiring dedicated professionals to join our growing team. We are seeking individuals who thrive in a fast-paced environment and are available for Evening and Weekend Shifts.
We offer competitive pay, comprehensive benefits, and a culture that values your contribution. Whether you are seeking a stable Full-Time career or flexible Part-Time hours, we have a role tailored for you.
Why Join Us?
- Competitive hourly wage ($18.00 - $26.00)
- Flexible scheduling options (Evening/Weekend)
- Health, Dental, and Vision Insurance (Full-Time)
- Professional development and growth opportunities
- A supportive and inclusive work environment in San Antonio
Responsibilities
- Manage inbound and outbound customer inquiries via phone, email, and chat with a focus on resolution and satisfaction.
- Assist customers with product information, account issues, and technical troubleshooting.
- Process orders, returns, and exchanges accurately and efficiently.
- Document all customer interactions and feedback in the CRM system.
- Collaborate with team leads to improve service protocols and operational efficiency.
- Adhere to all company policies, safety guidelines, and quality standards.
Qualifications
- High school diploma or equivalent; Associate's degree preferred.
- Proven experience in customer service or a related field.
- Strong verbal and written communication skills.
- Ability to work effectively in a team-oriented environment.
- Reliable transportation and flexibility to work weekends and evenings as required.
- Proficiency with computers and basic office software (Microsoft Office Suite).