Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Urban Hospitality Group! We're seeking friendly, energetic individuals to deliver exceptional guest experiences during our evening hours. This flexible role is perfect for students, professionals, or anyone seeking a balanced work-life schedule. Enjoy competitive pay, a supportive environment, and the opportunity to grow with a leading hospitality brand in Boston.
Why Join Us?
- Flexible evening shifts (4-8 hours/week)
- Competitive hourly wages + tips
- Free employee parking and meal discounts
- Opportunities for advancement
- Positive, inclusive workplace culture
Responsibilities
- Provide exceptional customer service during evening hours
- Manage guest inquiries and resolve issues promptly
- Process reservations and payments accurately
- Collaborate with day-shift team for seamless operations
- Maintain clean and organized workspaces
- Contribute to positive team atmosphere
- Adhere to safety and hygiene protocols
Qualifications
- High school diploma or equivalent
- Previous customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently and as part of a team
- Flexibility with evening and weekend availability
- Basic computer proficiency
- Positive attitude and reliability