Job Description
Join FlexCare Solutions and transform your evenings into rewarding work! We're seeking passionate Evening Part-Time Customer Service Specialists to deliver exceptional support during our peak hours. Enjoy the perfect work-life balance with flexible scheduling from 5 PM - 9 PM, Monday through Friday. No weekends required!
As a cornerstone of our client experience team, you'll handle inquiries, resolve issues, and build lasting relationships—all while growing your professional skills. We provide comprehensive training and a supportive environment where your contributions are valued. Ready to thrive in a role that respects your time?
Responsibilities
- Respond to customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve technical issues and product concerns efficiently using our CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with day-time teams to ensure seamless service continuity
- Identify opportunities for process improvements and share feedback
- Maintain positive customer satisfaction metrics
- Complete product knowledge training modules monthly
Qualifications
- High school diploma or equivalent required
- 6+ months customer service experience preferred
- Exceptional verbal and written communication skills
- Proficient with Microsoft Office and CRM software
- Ability to multitask in a fast-paced environment
- Strong problem-solving and conflict resolution abilities
- Reliable transportation to our Austin location
- Availability for all scheduled evening shifts (5 PM - 9 PM)