Job Description
Join FlexCare Solutions and enjoy the freedom of a flexible schedule while making a meaningful impact! We're seeking dynamic Customer Specialists in Minneapolis to deliver exceptional client experiences with adaptable work hours. Perfect for students, parents, or professionals seeking work-life balance, this role combines remote flexibility with in-office collaboration at our Nicollet Mall hub. Competitive compensation, comprehensive benefits, and growth opportunities await those passionate about customer excellence.
Responsibilities
- Provide personalized customer support via phone, email, and chat channels
- Resolve inquiries and troubleshoot technical issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to enhance service quality
- Identify upsell opportunities while maintaining customer trust
- Participate in bi-weekly team meetings and training sessions
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years customer service or sales experience
- Exceptional communication and problem-solving skills
- Proficiency with CRM software (Salesforce experience a plus)
- Ability to work independently with minimal supervision
- Flexible availability including evenings and weekends
- Strong attention to detail and organizational abilities
- Valid Minnesota driver's license (if occasional site visits required)