Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and enjoy the flexibility of a schedule tailored to your life! We're seeking motivated individuals to deliver exceptional support during evening hours with the unique benefit of daily pay. This role is perfect for students, parents, or anyone seeking work-life balance without compromising on income.
At Express Employment Professionals, we value your time and dedication. As a key member of our client's support team, you'll handle inquiries, resolve issues, and ensure customer satisfaction—all while earning daily pay through our innovative payroll system. Enjoy a modern, inclusive environment with growth opportunities and competitive benefits.
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Resolve customer issues efficiently while maintaining high satisfaction scores
- Process transactions and update customer information in CRM systems
- Collaborate with day teams to ensure seamless service continuity
- Document interactions and report trends for process improvement
- Adhere to company protocols and data security standards
Qualifications
- High school diploma or equivalent; college students welcome
- 1+ years customer service or call center experience preferred
- Strong communication skills with clear, professional demeanor
- Ability to multitask in a fast-paced environment
- Reliable transportation to our downtown Minneapolis location
- Proficiency with Microsoft Office and CRM software
- Flexibility to work weekends as needed