Job Description
Join MetroShift Solutions as an Evening Part-Time Customer Service Specialist and enjoy flexible evening and weekend shifts in the vibrant Minneapolis area. We're seeking energetic professionals to deliver exceptional support during high-traffic hours. Our competitive compensation package includes performance-based incentives and a supportive team environment. Perfect for students, parents, or anyone seeking work-life balance with evening hours. Apply today to start your rewarding part-time career!
Responsibilities
- Handle inbound customer inquiries via phone and digital channels during evening shifts
- Resolve technical issues with patience and precision using our knowledge base
- Process transactions and update customer records accurately
- Collaborate with overnight teams for seamless service continuity
- Meet/exceed customer satisfaction metrics (CSAT) and resolution targets
- Document interactions and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (college coursework preferred)
- 6+ months customer service experience in fast-paced environments
- Strong problem-solving and active listening skills
- Ability to work independently during evening hours (4 PM - 12 AM)
- Proficiency with CRM software and basic troubleshooting tools
- Reliable transportation for flexible shift coverage
- Positive attitude and commitment to exceptional service