Job Description
Join our dynamic team as an Entry-Level Customer Service Specialist! We're seeking motivated individuals to provide exceptional support during evening and weekend shifts. This role is perfect for students, career-changers, or anyone seeking flexible hours while gaining valuable experience in a fast-paced environment. Enjoy competitive pay, comprehensive training, and opportunities for growth within our expanding company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve technical issues and provide product support
- Process orders, returns, and exchanges accurately
- Document interactions in CRM system
- Collaborate with team to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training sessions
Qualifications
- High school diploma or equivalent
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Ability to work independently and as part of a team
- Basic computer proficiency
- Flexible availability for evenings and weekends
- Previous customer service experience preferred
- Positive attitude and customer-focused mindset