Job Description
Join Memphis's top-rated customer service team with evening flexibility! We're urgently hiring dedicated individuals for our growing Memphis operations. Enjoy adjustable schedules (3-5 shifts/week, 4pm-10pm) while serving diverse clients across Tennessee and Florida. Perfect for students, parents, or those seeking work-life balance. Comprehensive training provided with advancement opportunities in our supportive team environment.
Responsibilities
- Handle high-volume inbound/outbound calls with exceptional professionalism
- Resolve customer inquiries using CRM systems and knowledge bases
- Document interactions accurately in real-time
- Collaborate with cross-functional teams for complex issue resolution
- Meet/exceed quality metrics and performance benchmarks
- Maintain compliance with company policies and regulations
Qualifications
- High school diploma or equivalent (college preferred)
- 1+ years customer service or call center experience
- Strong verbal/written communication skills
- Proficiency with Microsoft Office and CRM platforms
- Ability to multitask in fast-paced environments
- Flexibility to work evenings and occasional weekends
- Reliable transportation to downtown Memphis location