Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist and enjoy the perfect work-life balance with flexible evening hours! At FlexCare Solutions, we value your time and expertise, offering remote and hybrid roles that accommodate your schedule while delivering exceptional customer experiences.
This position is ideal for students, parents, or professionals seeking supplemental income without sacrificing personal commitments. You'll be the frontline voice of our brand, resolving inquiries with empathy and efficiency while working 20-25 hours weekly between 5 PM - 11 PM MST.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 98% satisfaction rate
- Resolve billing, technical, and account issues using CRM systems
- Document interactions and maintain accurate case records
- Collaborate with daytime teams for seamless issue escalation
- Meet/exceed KPIs for response time and first-contact resolution
- Participate in bi-weekly evening training sessions
Qualifications
- High school diploma or equivalent; college students encouraged
- 1+ years customer service experience preferred
- Strong verbal/written communication in English
- Ability to work independently during evening shifts
- Proficient with CRM software (Salesforce/Zoho) and MS Office
- Reliable high-speed internet for remote work
- Flexible availability between 5 PM - 11 PM MST