Job Description
Join our award-winning team at Wichita Community Services! We're seeking friendly, detail-oriented Evening Part-Time Customer Service Specialists to support our growing client base. This role offers flexible evening hours (5 PM - 9 PM, 3-4 days/week), competitive pay, and a supportive team environment. Perfect for students, parents, or anyone seeking supplemental income with weekends off!
As a key member of our client experience team, you'll handle inquiries via phone and chat, resolve issues efficiently, and maintain accurate records. We provide comprehensive training and career advancement opportunities. Enjoy our modern downtown Wichita office with free parking and a relaxed dress code.
Responsibilities
- Manage incoming customer inquiries via phone, email, and live chat with exceptional professionalism
- Process transactions, update records, and resolve billing issues using our CRM system
- Collaborate with support teams to escalate complex issues and ensure timely resolution
- Maintain detailed documentation of customer interactions and case histories
- Contribute to process improvement initiatives to enhance service efficiency
- Support cross-functional projects during low-traffic periods
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- 6+ months customer service experience preferred but not required
- Strong verbal/written communication skills and active listening abilities
- Proficient with Microsoft Office Suite and comfortable learning new software
- Reliable transportation and ability to work independently during evening shifts
- Empathetic problem-solver with patience and resilience
- Passion for helping others and commitment to inclusive service