Job Description
Join our vibrant team at Tampa Bay Solutions and transform your evenings into rewarding opportunities! We're seeking passionate Evening Part-Time Customer Service Specialists to deliver exceptional experiences while working flexible hours. Perfect for students, parents, or anyone seeking work-life balance in the heart of Tampa. Enjoy competitive pay, comprehensive training, and a supportive culture that values your growth.
Our downtown Tampa location offers modern amenities and a collaborative atmosphere where your contributions make a real impact. If you thrive in fast-paced environments and want to build transferable skills while earning extra income, this is your chance to shine. Apply today and become part of Tampa's most dynamic customer service team!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve product/service issues using CRM tools and established protocols
- Process orders, returns, and exchanges accurately within SLA targets
- Document interactions and maintain detailed customer records
- Collaborate with cross-functional teams to resolve complex cases
- Contribute to continuous improvement initiatives
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience or relevant training
- Strong communication and problem-solving abilities
- Proficiency with Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Reliable transportation to downtown Tampa location
- Availability for evening shifts (4 PM - 10 PM, 3-4 days/week)
- Positive attitude with service-oriented mindset