Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Texas Connect Solutions! We're seeking energetic professionals to deliver exceptional support during our peak evening hours (5 PM - 10 PM). Enjoy the flexibility of part-time work with the security of weekly paychecks and opportunities for advancement. Our Austin-based company offers a supportive environment where your contributions are valued immediately. If you're a people person seeking reliable evening hours in the heart of Texas, this is your perfect match!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing issues, product questions, and service disruptions efficiently
- Document interactions accurately in our CRM system while maintaining confidentiality
- Collaborate with day-shift teams to ensure seamless customer experience continuity
- Meet or exceed weekly performance metrics for resolution times and satisfaction scores
- Participate in bi-weekly training sessions to enhance product knowledge and skills
- Identify and escalate complex issues to senior specialists or managers
Qualifications
- High school diploma or equivalent; college coursework preferred
- Minimum 6 months customer service experience in call center or retail environment
- Exceptional verbal communication and active listening skills
- Ability to type 35+ WPM with high accuracy
- Strong problem-solving abilities and patience under pressure
- Availability to work 3-5 evenings weekly (Monday-Sunday)
- Reliable transportation to our Austin office location
- Basic proficiency with Microsoft Office Suite and CRM platforms