Job Description
Join our dynamic Memphis team as an Evening Part-Time Customer Service Specialist! We're seeking energetic professionals to deliver exceptional support during our peak evening hours. Enjoy flexible scheduling, competitive weekly pay, and a vibrant work environment in the heart of downtown Memphis. Perfect for students, parents, or anyone seeking supplemental income with immediate start opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat during evening shifts (4 PM - 10 PM)
- Resolve billing, technical, and account-related issues with professionalism
- Document interactions accurately in CRM systems while maintaining data confidentiality
- Collaborate with day team to ensure seamless customer experience
- Meet daily performance metrics including response time and resolution rates
- Participate in ongoing product training to maintain service excellence
Qualifications
- High school diploma or equivalent (college students encouraged)
- Previous customer service or call center experience preferred
- Strong verbal/written communication skills with empathetic approach
- Ability to multitask in fast-paced digital environment
- Reliable transportation to downtown Memphis location
- Proficiency with basic computer applications and CRM tools
- Flexible availability including weekends and holidays as needed