Job Description
Join our dynamic team at City Connect Services as an Evening Part-Time Customer Service Specialist! We're seeking friendly, energetic individuals to deliver exceptional support during our peak evening hours. This flexible role offers the perfect balance for students, professionals, or anyone seeking a rewarding part-time opportunity in the heart of San Francisco. Enjoy competitive pay, a supportive work environment, and the chance to make a real impact on our community.
Why Work With Us?
- Competitive hourly wages with opportunities for growth
- Flexible scheduling to fit your lifestyle
- Comprehensive training and ongoing support
- Positive, inclusive team culture
- Convenient downtown location with easy transit access
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining service excellence standards
- Process transactions and update customer information accurately in our CRM system
- Collaborate with team members to ensure seamless service during evening shifts
- Document interactions and report trends to improve customer experience
- Adhere to all company policies and security protocols
- Support cross-functional projects during low-traffic periods
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- Minimum 6 months customer service or retail experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently and manage multiple tasks simultaneously
- Proficiency with basic computer applications and CRM software
- Flexibility to work evenings (typically 4 PM - 10 PM) and weekends
- Positive attitude and commitment to delivering outstanding service
- Must be authorized to work in the United States