Job Description
Join our dynamic team at CityScape Solutions where we're urgently seeking motivated Evening Part-Time Customer Service Specialists to deliver exceptional experiences. This immediate-hire opportunity offers flexible evening and weekend shifts in Columbus, OH. Enjoy competitive pay, comprehensive training, and a supportive environment perfect for students or professionals seeking work-life balance. Apply today and start your rewarding career journey tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Meet key performance metrics including call quality and resolution times
- Assist with weekend overflow support as needed
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and problem-solving skills
- Ability to work independently during evening/weekend shifts
- Proficient with basic computer applications
- Flexible schedule availability (evenings 5 PM-11 PM, weekends)
- Positive attitude and resilience under pressure