Job Description
Join our dynamic team at Urban Hospitality Group as an Evening Part-Time Customer Service Specialist! We're urgently hiring energetic individuals to deliver exceptional guest experiences during evening and weekend shifts at our premium downtown San Francisco location. This flexible role offers competitive compensation, growth opportunities, and the chance to work in a vibrant hospitality environment.
Perfect for students, career changers, or anyone seeking a rewarding part-time schedule, you'll be at the forefront of creating memorable moments for our diverse clientele. Enjoy free parking, meal discounts, and a supportive team culture that values work-life balance.
Responsibilities
- Deliver exceptional customer service during evening and weekend operating hours
- Manage guest inquiries, reservations, and payment processing with precision
- Maintain pristine facility standards and ensure operational readiness
- Collaborate with cross-functional teams to resolve guest issues efficiently
- Process transactions accurately and maintain cash handling protocols
- Contribute to a positive team environment through proactive communication
- Adhere to all safety and compliance standards during all shifts
Qualifications
- Minimum 6 months customer service or hospitality experience preferred
- Availability to work evenings (4 PM - 12 AM) and weekends
- Strong communication and conflict resolution skills
- Proficiency with point-of-sale systems and basic software
- Ability to multitask in a fast-paced environment
- Valid California driver's license (for occasional errands)
- High school diploma or equivalent required
- Positive attitude with a passion for guest satisfaction