Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist! We're seeking motivated individuals to deliver exceptional support during flexible evening hours. This role offers competitive pay, a supportive environment, and opportunities for growth in one of Austin's fastest-growing service sectors. Perfect for students, parents, or anyone seeking work-life balance!
At FlexiStaff Solutions, we pride ourselves on fostering a positive workplace culture where your contributions are valued. Enjoy free parking, comprehensive training, and a schedule designed around your life. Apply today and become part of our mission to redefine flexible employment!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve customer issues efficiently while maintaining service quality standards
- Document interactions accurately in CRM systems and maintain detailed records
- Collaborate with team members to ensure seamless service delivery during evening shifts
- Proactively identify opportunities to improve customer experience and service processes
- Adhere to company policies and security protocols for sensitive information
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience preferred
- Exceptional communication skills with clear, professional verbal/written abilities
- Strong problem-solving skills and ability to remain calm under pressure
- Reliable transportation and punctuality for evening shift coverage (5 PM - 10 PM)
- Basic computer proficiency with ability to navigate multiple systems simultaneously
- Flexibility to work weekends and holidays as needed