Job Description
Join CityCare Solutions as an Evening Part-Time Customer Service Specialist and become part of our award-winning team! We're urgently hiring compassionate individuals to deliver exceptional patient support during evening and weekend shifts in Cleveland. Enjoy competitive pay, flexible scheduling, and comprehensive training while making a meaningful impact in our community. Perfect for students, parents, or professionals seeking work-life balance. Apply today and start your rewarding career journey!
Responsibilities
- Handle patient inquiries via phone, email, and secure messaging with empathy and accuracy
- Schedule appointments and verify insurance coverage efficiently
- Maintain detailed patient records in our HIPAA-compliant system
- Collaborate with medical teams to resolve complex patient issues
- Process billing inquiries and payment arrangements
- Support weekend telehealth services as assigned
- Participate in ongoing training for new protocols
Qualifications
- High school diploma or equivalent; healthcare certification preferred
- 1+ years customer service or healthcare experience
- Exceptional communication and problem-solving skills
- Proficiency with electronic health records (EHR) systems
- Ability to work independently during evening/weekend shifts
- Strong attention to detail and multitasking abilities
- Basic knowledge of medical terminology and insurance processes