Job Description
Join our dynamic team at Omaha Connect Solutions as an Evening Part-Time Customer Service Specialist! We're urgently seeking enthusiastic individuals to deliver exceptional support during our peak evening hours. This is a fantastic opportunity to gain valuable experience while maintaining a flexible schedule. Enjoy competitive pay, a supportive work environment, and the chance to make a real impact on our customers' experiences. Immediate start available!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours (4 PM - 10 PM)
- Process orders, resolve billing issues, and troubleshoot technical problems
- Update customer records in our CRM system with accurate information
- Collaborate with day-team specialists to ensure seamless service continuity
- Meet/exceed performance metrics for response time and customer satisfaction
- Identify and escalate complex issues to senior team members
- Participate in ongoing product training sessions
Qualifications
- High school diploma or equivalent required
- Minimum 6 months customer service experience preferred
- Strong communication and active listening skills
- Proficiency with Microsoft Office Suite and CRM software
- Ability to multitask in a fast-paced environment
- Reliable transportation and punctuality
- Flexibility to work weekends and holidays as needed
- Positive attitude and problem-solving mindset