Job Description
Join our dynamic team at Urban Solutions Group as an Evening Part-Time Customer Service Specialist! We're urgently seeking friendly, detail-oriented professionals to deliver exceptional client experiences during our evening operations (4 PM - 10 PM). This is a fantastic opportunity to gain valuable experience in a fast-paced environment while supporting our growing client base in the Baltimore area.
Why Join Us?
- Competitive hourly pay with opportunities for advancement
- Flexible scheduling to accommodate your needs
- Comprehensive training provided
- Supportive team environment with growth potential
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with professionalism and efficiency
- Resolve customer issues and concerns promptly while maintaining high satisfaction rates
- Process transactions and update customer information in our CRM system
- Collaborate with team members to ensure seamless service delivery
- Document interactions and maintain accurate records
- Adhere to company protocols and compliance standards
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent required; college coursework preferred
- Minimum 1 year customer service or call center experience
- Excellent verbal and written communication skills
- Strong problem-solving abilities and attention to detail
- Proficient with Microsoft Office and CRM systems
- Ability to multitask in a fast-paced environment
- Availability to work evenings (4 PM - 10 PM) including weekends
- Positive attitude with a customer-first mindset