Job Description
Join our dynamic team immediately! We're urgently hiring evening part-time Customer Service Specialists for our San Jose headquarters. Enjoy competitive pay, flexible scheduling, and a supportive environment. This role is perfect for students, professionals seeking supplemental income, or those transitioning careers. No weekends required! Apply today to start your journey with a forward-thinking company.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with exceptional professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to escalate complex problems
- Meet/exceed daily performance metrics including CSAT and resolution rates
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service experience in high-volume environment
- Strong problem-solving and conflict resolution abilities
- Proficiency with CRM software (Salesforce experience a plus)
- Excellent communication skills with clear articulation
- Ability to work independently in evening shifts (2 PM - 10 PM)
- Must pass background check and drug screening