Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at NexaConnect Solutions! We're seeking friendly, tech-savvy individuals to provide exceptional support during our peak evening hours (4 PM - 11 PM). This immediate hire opportunity offers flexible scheduling, competitive pay, and the chance to make a real impact. Perfect for students, parents, or anyone seeking a rewarding evening role with growth potential. Enjoy a supportive environment where your skills are valued and recognized.
Responsibilities
- Handle inbound/outbound customer calls, emails, and chats with professionalism and empathy
- Resolve product inquiries, billing issues, and technical support requests
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with support teams to escalate complex issues effectively
- Meet performance metrics for resolution time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college students encouraged to apply
- Minimum 6 months customer service or call center experience
- Strong verbal/written communication and active listening skills
- Proficient with Microsoft Office and basic troubleshooting
- Ability to multitask in a fast-paced digital environment
- Reliable internet connection and quiet home workspace
- Flexible schedule availability between 4 PM - 11 PM (weekdays/weekends)