Job Description
Join our dynamic team and transform your evenings into rewarding opportunities! FlexiWork Solutions is seeking passionate Evening Part-Time Customer Service Specialists to deliver exceptional support while enjoying a flexible schedule. This immediate hire position offers competitive pay, remote work options, and the chance to make a meaningful impact. Perfect for students, parents, or anyone seeking work-life balance. Apply today and start your journey with us tomorrow!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with empathy and efficiency
- Resolve billing, product, and service issues using CRM systems
- Maintain detailed documentation of customer interactions and resolutions
- Collaborate with cross-functional teams to escalate complex cases
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to enhance product knowledge and soft skills
Qualifications
- High school diploma or equivalent (college degree preferred)
- 6+ months customer service experience in call center or retail environment
- Exceptional verbal/written communication skills
- Ability to work independently with minimal supervision
- Proficiency in CRM software (Salesforce experience a plus)
- Reliable high-speed internet and quiet workspace for remote work
- Flexibility to work evenings (5 PM - 10 PM) and weekends as needed