Job Description
Join Urban Hub Solutions as an Evening Part-Time Customer Service Specialist and gain valuable real-world experience while supporting our dynamic team! We're actively seeking motivated students and evening professionals to deliver exceptional customer experiences during our peak hours. This flexible role offers competitive pay, training opportunities, and a supportive environment perfect for balancing work with your studies. Enjoy a modern workplace in Manhattan with growth potential into full-time roles or specialized departments.
As a leader in client satisfaction, we provide comprehensive training, flexible scheduling around your classes, and a culture that celebrates diversity and work-life balance. Our evening shifts (4 PM - 12 AM) accommodate academic calendars while building professional skills in communication, problem-solving, and digital tools. Apply today to start your journey with a company that invests in talent!
Responsibilities
- Respond to customer inquiries via phone, email, and chat during evening hours
- Resolve technical issues and process transactions using our CRM system
- Document interactions accurately in customer databases
- Collaborate with team members to address escalated concerns
- Contribute to process improvement initiatives
- Maintain product knowledge through ongoing training
- Support cross-functional projects during off-peak hours
Qualifications
- Currently enrolled in a college or university program (students welcome!)
- Strong communication skills with clear articulation
- Basic computer proficiency and tech-savviness
- Ability to work independently during evening shifts
- Customer service or retail experience preferred
- Reliable transportation to Manhattan location
- Availability for 20-30 hours weekly (evenings/weekends)
- Problem-solving mindset and attention to detail