Job Description
Join our dynamic team at Apex Solutions Group and enjoy the perfect work-life balance with our flexible part-time opportunities! We're seeking enthusiastic professionals to deliver exceptional customer experiences in Columbus, Ohio. This role offers adaptable scheduling, competitive compensation, and growth potential within a supportive environment. If you're ready to make an impact while maintaining flexibility, apply today!
Responsibilities
- Handle customer inquiries via phone, email, and chat with professionalism and efficiency
- Resolve technical issues and provide product support using CRM systems
- Collaborate with cross-functional teams to ensure seamless service delivery
- Document interactions and maintain accurate customer records
- Identify upsell opportunities to enhance customer satisfaction
- Participate in ongoing training to stay updated on products and processes
Qualifications
- High school diploma or equivalent; associate's degree preferred
- 1+ years of customer service or support experience
- Strong problem-solving and communication skills
- Proficiency with CRM software (e.g., Salesforce, Zendesk)
- Ability to work independently with minimal supervision
- Flexibility to work evenings/weekends as needed
- Valid U.S. work authorization required