Job Description
Join our dynamic team at Omaha Hospitality Group and launch your career in customer service! We're seeking enthusiastic Evening Part-Time Customer Service Specialists to deliver exceptional guest experiences during our peak evening hours. Whether you're a student balancing classes or a professional seeking flexible work, this role offers competitive pay, growth opportunities, and a supportive environment. Enjoy flexible scheduling including evenings, weekends, and holidays while developing valuable skills in hospitality and communication.
Why You'll Love Working With Us:
- Competitive hourly pay plus performance incentives
- Flexible scheduling perfect for students
- Free on-site parking and meal discounts
- Comprehensive training program
- Clear advancement path to full-time roles
Responsibilities
- Deliver exceptional customer service via phone, email, and in-person inquiries
- Manage guest reservations and check-in/check-out processes
- Handle billing inquiries and payment processing
- Resolve guest complaints with professionalism and empathy
- Maintain accurate records using our property management system
- Collaborate with team members to ensure seamless operations
- Uphold brand standards and cleanliness protocols
Qualifications
- High school diploma or equivalent (students currently enrolled welcome)
- Strong communication and interpersonal skills
- Basic computer proficiency with MS Office Suite
- Ability to work evenings, weekends, and holidays
- Previous customer service experience preferred but not required
- Valid driver's license (if transportation needed)
- Ability to stand for extended periods
- Positive attitude and problem-solving mindset