Job Description
Join our dynamic team at Urban Retail Solutions as an Evening Part-Time Customer Service Specialist! We're urgently hiring energetic individuals to deliver exceptional customer experiences during our peak evening hours. This flexible role offers competitive pay and immediate start opportunities for those seeking work-life balance. Urgent openings available - apply today!
As a key member of our customer experience team, you'll handle inquiries, resolve issues, and maintain store presentation during evening shifts. Perfect for students, parents, or professionals seeking flexible evening work.
Responsibilities
- Manage customer inquiries via phone, email, and in-person during evening hours (4 PM - 10 PM)
- Process returns, exchanges, and POS transactions with precision
- Restock merchandise and maintain visual merchandising standards
- Collaborate with evening shift team to ensure smooth operations
- Report technical issues and escalate complex customer concerns
- Contribute to inventory management during closing procedures
Qualifications
- Previous customer service or retail experience preferred
- Exceptional communication and problem-solving skills
- Ability to work independently and as part of a team
- Strong attention to detail and organizational abilities
- Flexibility to work evenings, weekends, and bank holidays
- Basic proficiency with POS systems and Microsoft Office
- Right to work in the UK required