Job Description
Join our dynamic team as an Evening Part-Time Customer Service Specialist at Urban Retail Solutions! We're seeking enthusiastic professionals to deliver exceptional service during our peak evening hours. Enjoy flexible scheduling, competitive pay, and a vibrant work environment in central London. Perfect for students, parents, or anyone seeking a rewarding evening role. Apply today and become part of our customer-focused community!
Responsibilities
- Handle customer inquiries via phone, email, and live chat during evening shifts
- Process orders, returns, and exchanges with accuracy and efficiency
- Resolve customer issues promptly while maintaining a positive brand image
- Collaborate with team members to ensure seamless service delivery
- Update customer records and maintain detailed transaction logs
- Assist with inventory management and stock reconciliation
- Contribute to improving service protocols based on customer feedback
Qualifications
- Previous customer service experience preferred
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic proficiency with POS systems and CRM software
- Excellent problem-solving abilities and patience
- Flexibility to work evenings (typically 4 PM - 10 PM)
- Positive attitude and commitment to customer satisfaction
- Reliable transportation to Oxford Street location