Job Description
Join Our Elite Evening Team in New York, NY
Apex Customer Solutions is seeking motivated individuals to join our dynamic support team. We are currently hiring for evening shifts, offering a flexible schedule that allows you to maintain a healthy work-life balance. Enjoy the peace of mind of a weekly paycheck and competitive benefits.
We are looking for passionate professionals who thrive in a fast-paced environment and want to make a real impact on our clients' success.
Why Apply?
- Weekly Pay: Get paid every Friday with no delays.
- Flexible Hours: Choose shifts that fit your lifestyle, including evening and weekend availability.
- Remote & Hybrid Options: Work from home or our NYC office.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat during evening shifts.
- Resolve customer complaints and issues with patience and professionalism.
- Update customer records accurately in the CRM system.
- Collaborate with the morning shift team to ensure seamless service continuity.
- Provide accurate information regarding products and services.
- Identify and escalate complex issues to senior management.
- Participate in weekly training sessions to enhance product knowledge.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Must be available to work evenings (4:00 PM - 10:00 PM) and occasional weekends.
- Strong computer literacy and typing skills (40+ WPM).
- Excellent verbal and written communication skills.
- Ability to work independently and manage time effectively.