Job Description
Are you looking for a rewarding career in Ohio that fits your evening schedule? Metro Customer Solutions is seeking dedicated professionals to join our high-performing team in Columbus. We offer a competitive hourly wage and guarantee weekly paychecks, ensuring you are compensated for your hard work every single week.
As an Evening Support Specialist, you will be the first point of contact for our valued clients, providing exceptional service and resolving inquiries with a focus on customer satisfaction and efficiency.
Responsibilities
- Manage high-volume incoming calls and emails during evening shifts (4:00 PM - 10:00 PM).
- Resolve customer complaints and technical issues with empathy and professionalism.
- Update customer account information accurately in our internal CRM systems.
- Collaborate with cross-functional teams to escalate complex issues.
- Adhere to all company quality assurance and compliance standards.
- Maintain a professional and positive demeanor during high-stress situations.
Qualifications
- High school diploma or GED required.
- Minimum of 1 year of experience in customer service or call center operations.
- Strong verbal and written communication skills.
- Reliable computer literacy and typing speed (40+ wpm).
- Ability to work a flexible evening schedule including weekends.
- Valid driver's license is a plus.