Job Description
Join our dynamic team as an Evening Part-Time Customer Service Representative at Premier Retail Solutions! We're seeking friendly, energetic individuals to provide exceptional support during our peak evening hours. This role offers flexible scheduling with weekly pay, making it ideal for students, parents, or anyone seeking supplemental income. Enjoy a modern workplace with competitive benefits including paid training and performance bonuses.
Our Raleigh location is easily accessible with free parking and a vibrant team environment. If you're passionate about helping others and thrive in fast-paced settings, we want to hear from you!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism and empathy
- Process orders, returns, and exchanges while maintaining accuracy
- Update customer records in CRM systems and document interactions
- Collaborate with team members to resolve complex customer issues
- Meet performance metrics for response time and resolution rate
- Assist with inventory management and basic store operations
- Participate in weekly team meetings and training sessions
Qualifications
- High school diploma or equivalent (college students encouraged to apply)
- 6 months of customer service or retail experience preferred
- Strong communication skills and ability to multitask effectively
- Basic computer proficiency with Microsoft Office Suite
- Reliable transportation and evening availability (4 PM - 10 PM)
- Positive attitude and problem-solving mindset
- Ability to stand for extended periods during shifts
- Background check required upon hiring