Job Description
Are you looking for a rewarding career with a flexible schedule? Jacksonville Support Hub is urgently hiring Evening Part-Time Customer Service Representatives to join our growing team in Jacksonville, FL.
We are seeking motivated individuals who thrive in a fast-paced environment and enjoy helping others. If you have a passion for problem-solving and excellent communication skills, we want to hear from you.
Why Join Our Team?
- Flexible evening schedules to accommodate your lifestyle.
- Competitive hourly pay with performance bonuses.
- Comprehensive training and clear career growth opportunities.
- A supportive and inclusive workplace culture.
Responsibilities
- Answer incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve customer complaints and issues efficiently while maintaining a positive and professional tone.
- Process orders, returns, and exchanges accurately using our CRM software.
- Document all customer interactions and feedback in the internal system.
- Collaborate with team members to ensure seamless service delivery.
- Stay updated on product knowledge and company policies to provide accurate information.
Qualifications
- High School Diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory.
- Strong interpersonal and communication skills.
- Ability to work independently and manage time effectively.
- Basic computer proficiency (Microsoft Office Suite).
- Must be available to work evenings (e.g., 4:00 PM - 10:00 PM).