Job Description
Urgently Seeking Evening Customer Service Champions!
Join CityServe Solutions' dynamic team as a Evening Part-Time Customer Service Representative. We're hiring immediately for motivated individuals who thrive in fast-paced environments and excel at delivering exceptional customer experiences. Enjoy flexible evening shifts (4:00 PM - 10:00 PM) with competitive compensation and growth opportunities.
Why You'll Love Working With Us: Comprehensive training, collaborative team culture, and performance-based incentives. Perfect for students, parents, or professionals seeking supplemental income.
Responsibilities
- Handle high-volume customer inquiries via phone, email, and live chat with professionalism and empathy
- Resolve billing and service issues using CRM tools while maintaining service excellence standards
- Process transactions and update customer accounts with meticulous attention to detail
- Collaborate with support teams to escalate complex issues efficiently
- Meet daily performance metrics including call quality and resolution rates
- Document all interactions accurately in our customer management system
Qualifications
- Minimum 6 months customer service experience preferred
- Exceptional verbal communication and active listening skills
- Strong problem-solving abilities with a solutions-oriented mindset
- Proficiency with CRM software and Microsoft Office Suite
- Ability to multitask in a fast-paced, high-stress environment
- Flexibility to work evenings and weekends as required
- High school diploma or equivalent required