Job Description
Join our dynamic team as an Evening Part-Time Customer Service Representative! We're urgently hiring motivated individuals to deliver exceptional support during our peak evening hours. Enjoy a flexible schedule while making a real impact on our customers' experiences. Perfect for students, parents, or anyone seeking a rewarding evening role with growth opportunities.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat with professionalism
- Resolve billing issues, account questions, and service disruptions efficiently
- Document interactions accurately in CRM systems while maintaining confidentiality
- Collaborate with technical teams to escalate complex customer concerns
- Meet/exceed customer satisfaction metrics and response time targets
- Contribute to process improvement initiatives for enhanced service delivery
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 6 months customer service experience
- Strong communication and problem-solving skills
- Ability to multitask in a fast-paced evening environment
- Basic proficiency with CRM software and Microsoft Office
- Reliable transportation and evening availability (4 PM - 10 PM)
- Positive attitude with resilience under pressure