Job Description
Are you seeking a flexible evening part-time job in Indianapolis, IN that offers weekly pay and professional growth? Look no further than Apex Support Solutions. We are currently looking for dedicated Customer Service Associates to join our team and provide exceptional support to our clients.
Our evening shifts provide the perfect work-life balance, allowing you to pursue your daytime goals while earning a competitive income. We pride ourselves on a supportive culture and a commitment to employee well-being.
Responsibilities
- Respond to incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve complex customer issues with patience, empathy, and professionalism.
- Document all interactions and account updates accurately in the CRM system.
- Collaborate with the morning shift team to ensure seamless service continuity.
- Identify opportunities to upsell products and services to meet targets.
- Maintain a high level of product knowledge to provide accurate information.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidate.
- Must be available to work evenings, including weekends and holidays.
- Reliable high-speed internet connection and a quiet workspace at home.
- Strong verbal communication and active listening skills.
- Ability to work independently and manage time effectively.