Job Description
Join Nexus Solutions Inc. as a Part-Time Evening Customer Service Associate and unlock flexible opportunities designed for students! We're seeking motivated individuals to join our dynamic team in Chicago, with additional openings in Denver. Enjoy competitive pay, comprehensive training, and a supportive environment that values your academic commitments. Perfect for balancing work with studies while gaining valuable professional experience in a fast-paced setting.
Why Choose Us?
- Flexible evening/night shift schedules (4-8 hour shifts)
- On-the-job training and career advancement paths
- Student-friendly scheduling around exams
- Competitive hourly wages with performance bonuses
- Free parking and convenient downtown location
Positions Available in: Chicago, IL & Denver, CO
Responsibilities
- Provide exceptional customer support via phone, email, and chat during evening/night hours
- Resolve inquiries, process orders, and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Maintain detailed knowledge of products/services
- Meet performance metrics for response time and resolution rates
- Participate in ongoing training sessions
Qualifications
- Currently enrolled in an accredited college/university (students encouraged to apply)
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team
- Basic computer proficiency with MS Office Suite
- Strong problem-solving and multitasking abilities
- Flexibility to work evenings (6 PM - 2 AM) and weekends
- Previous customer service experience preferred but not required
- Must pass background check and drug screening